What are your business hours?
As America's #1 on-line vineyard & orchard supplier, our website allows you to shop for your supplies 24 hours a day, seven days a week! We also staff our experienced and knowledgeable customer service desk Monday thru Friday from 9 am to 5 pm, eastern time.
Where are you located?
Our main headquarters is located in Sodus, New York. We ship orders from suppliers and depots all across the nation, including our partner locations in Oregon and Washington.
What forms of payment do you accept?
We accept American Express, Visa, MasterCard, PayPal, Google Checkout and by check for those customers that have an account set-up with us. Overdue invoices are subject to a 1.5% per month fee.
How do you ship?
We ship orders using UPS, USPS, and Freight.
How long will my order take to ship?
All in-stock products typically ship within 2-3 business days. Orders shipped via bulk freight will ship within 3-4 business days (unless otherwise advised).
How long will my order take to get here?
This will depend where you are located and where your product is shipped from If you need your product urgently, please contact our Customer Service team at info@orchardvalleysupply.com to ensure the product is available to ship. We thank you for your understanding.
What are the shipping charges?
Shipping costs depend on the size and weight of the items you are ordering. Our relationship with UPS, USPS, and freight carriers allows us to receive shipping discounts which we pass along to you, our customer.
Is there a calculator to tell me the number of vines, posts and wire that I will need for planting this amount of space?
We find that each vineyard is unique and site specific. There are independent calculators available on the internet which may give you an idea of what you might need, but we recommend that you check with your local Agriculture Extension Agent or consultant before investing in equipment.
Is it faster to order online or to place the order over the phone?
We are available for orders either way you prefer. Placing an order online, however, does allow us to process an order faster.
What is your return policy?
Materials returned for refund or exchange are subject to a 15% restocking fee. Materials must be in new, unused condition for resale. Some items, like power equipment, are not returnable if the box has been opened. Customers are responsible for shipping costs associated with return orders. No returns after 30-days from receipt of order. Contact info@orchardvalleysupply.com if you have any questions, or would like more details.
My shipment is damaged, what do I do?
Please inspect your order immediately upon delivery. If your order was damaged, it is your responsibility to save the box and packaging material so the shipper can make an inspection. DO NOT sign for the freight carrier shipments until you check that the order is complete and undamaged. Once signed, the shipment is your responsibility. Please note damages and shortages on the freight bill. The customer is responsible for unloading unless assistance is noted at the time of the order.
If you realize your shipment is damaged or incorrect after receiving your order, please take photos of what you received and send them to us at info@orchardvalleysupply.com.