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Your #1 Vineyard and Orchard Supplies Destination Since 1986
Your #1 Vineyard and Orchard Supplies Destination Since 1986

SHIPPING & DELIVERY

We ship to valid residential and commercial addresses within the contiguous United States. While we typically aim to process and ship orders within 1-3 business days, please note that times may extend during peak periods.

Shipping costs are calculated during checkout and will not change once your order is confirmed. For large orders requiring freight shipping, the recipient must be available to receive and sign for the delivery within 48 hours of the scheduled delivery time. We are not responsible for storage fees incurred due to delayed delivery caused by scheduling changes or recipient unavailability. Please note that we do not ship on certain public holidays. We reserve the right to ship via separate carriers as needed with no extra cost to you.

Multiple Shipments

Depending on the items in your order, we may ship them in multiple deliveries at no additional cost to you. We reserve the right to split shipments as needed.

SHIPPING CARRIERS & DELIVERY DETAILS

Who should I contact about tracking or delivery?

Once your order leaves our facility, we have limited visibility into the delivery process. For parcel shipments, your order will likely be handled by one of these major carriers:

  • UPS
  • USPS

If you need detailed tracking updates or have any delivery-related questions after the initial shipment outside of what is displayed on the tracking page, please contact the respective carrier directly.

For larger freight orders, a commercial carrier will be assigned. We will provide you with the carrier's tracking number, though real-time visibility may be limited. These larger shipments can take up to a week longer than standard parcel deliveries.

How do I access my tracking number?

When your order ships, you will receive a shipping confirmation email with the carrier and tracking number. If you are having troubles with this tracking number, please send us an email at info@orchardvalleysupply.com.

Can I change the delivery address after ordering?

No, we process and ship orders as fast as possible, so delivery address changes are not possible on our end. After shipment, you can try contacting the carrier to update the address or reroute to a pickup facility instead.

Where can I find the estimated delivery date?

You will receive an estimated delivery date from the carrier once your order ships. This will be visible on your order status page, in shipping confirmation emails, and through the carrier's tracking information. However, the actual delivery could occur a bit earlier or later than this estimate.

Feel free to reach out to info@orchardvalleysupply.com if you have any other shipping or delivery questions!

TRACKING & DELIVERY ISSUES

Why hasn't my tracking updated?

Sometimes it takes up to 48 hours for the shipping carrier to activate tracking information after your order ships from our facility. If you don't see any tracking updates within 2 days, please check with the carrier, as the information should populate soon.

Why is my order delayed?

While we strive to deliver all orders on time, delays can occasionally occur due to high order volumes, issues like severe weather, incomplete addresses, or regional service disruptions by the shipping carrier. If your order status shows a delay, it likely should still be on its way. If you do not receive your order within 1-2 weeks of it being shipped, please contact us ASAP for a resolution.

Why did I only receive part of my order?

For orders with multiple items, we may ship them in separate deliveries for efficiency. You will receive a shipment confirmation email for each partial shipment, so you will know what to expect and when for every item in your order.

My order says delivered but I didn't get it. What now?

First, contact the shipping carrier directly for the fastest resolution, as their tracking system may have updated prematurely. If it's still before the expected delivery date, please allow up to 24 more hours, as your package is likely still in transit. If it's past the estimated delivery date with no package received, the carrier can investigate further.

If the carrier is unhelpful or if you have any other tracking or delivery concerns, our customer service team is here to assist at info@orchardvalleysupply.com.

Inspection at Delivery

Upon delivery, please inspect the packaging and products for any visible damage. If you notice any damage, refuse the shipment and contact our customer service team immediately at info@orchardvalleysupply.com for assistance. If you have already accepted the shipment, please email us and we will work with you in attempts to find a solution.

CANCELLATIONS & RETURNS

Canceling Orders Before Shipment

If you need to cancel your order, please contact our customer service team as soon as possible. Cancellation fees may apply if your order has already been processed or shipped.

Returning Products After Delivery

You have 30 days from the delivery date to initiate a return. Products must be unused, in their original condition and packaging.

Refunds

Refunds will be issued to the original payment method. You are responsible for the original shipping costs as well as the costs to return the product(s). The return shipping costs will be deducted from the refund amount.

Return shipping costs may vary from the original shipping charges, depending on the prevailing rates at the time of return. You will be provided with the return shipping costs when initiating the return process if a label is provided to you from Orchard Valley Supply.

Products must be shipped back to the address it was shipped from with a valid RMA number. We reserve the right to refuse refunds for unauthorized returns or returns shipped to incorrect addresses. Returns received without a valid return label may be refused and shipped back to you at your cost.

If you have any questions or need further assistance, please reach out to our customer service team at info@orchardvalleysupply.com.