Returns Policy

Returns must be requested within 30 days of delivery. Products must be new, unused, and in original packaging with tags attached for apparel items. Products that are special ordered from the manufacturer and shipped directly to you are NOT eligible to return unless defective.

To initiate a return, please send us an email at info@orchardvalleysupply.com and with your order number in the subject line. Your order number can be found in the order confirmation email.

RETURN PROCESS

Refunds

For customers returning an item and cancelled orders, please allow 5-7 business days from the date we receive your returned product to process your refund.

Defective Products

If an item is defective or not as ordered, please contact info@orchardvalleysupply.com to initiate a return. Approved defective returns receive full refund including shipping costs.

If an item is NOT defective, you will be responsible for paying for your own shipping costs for returning your item and shipping costs are non-refundable. When you receive a refund, the cost of return shipping will be deducted from your refund.